Refund Policy

Last updated: February 2026

1. Overview

Flout Labs (operated by Flout Ltd, Galway, Ireland) is committed to fair and transparent refund practices. We want every customer to feel confident in their purchase. If something is not right, we will work with you to resolve it promptly and fairly.

This policy covers all paid products and services offered by Flout Labs, including software subscriptions and studio engagements. It has been prepared in accordance with applicable European Union consumer protection legislation.

2. Software Products

Flout Labs offers software products such as TabStax, HookTunnel, and others under various subscription tiers (Free, Pro, Team, and Enterprise). The following terms apply to paid software subscriptions:

Monthly subscriptions may be cancelled at any time. Upon cancellation, you retain access until the end of your current billing period. No further charges will be applied.
Pro-rated refunds are available if you cancel within the first 14 days of a new subscription or a billing cycle renewal. Refunds will be calculated on a pro-rated basis for the unused portion of the billing period.
Annual subscriptions are eligible for a full refund within 14 days of the initial purchase date. After 14 days, refunds for annual plans are issued on a pro-rated basis for full unused months remaining, less a 10% administrative fee.
Free tier usage does not involve payment and is therefore not subject to refund.
Downgrades from a paid tier to a lower tier or the free tier take effect at the end of the current billing period. No partial refund is issued for the remainder of the active period unless it falls within the 14-day window.

3. Studio Engagements

Flout Labs undertakes select project-based product development work for clients. The following refund terms apply to studio and consulting engagements:

Milestone-based billing: Studio engagements are structured around agreed milestones. Payment is due upon completion and acceptance of each milestone as defined in the project agreement.
Work delivered is non-refundable: Once a milestone has been delivered, reviewed, and accepted by the client, the associated payment is non-refundable. This reflects the labour, expertise, and resources committed to producing the deliverable.
Cancellation before delivery: If you cancel a project before a milestone is delivered, you will be charged only for work completed up to the date of cancellation. Any advance payments for unstarted work will be refunded in full.
Deposits: Project deposits are applied against the first milestone. If the project is cancelled before any work commences, the deposit will be refunded in full, minus any reasonable administrative costs incurred.

4. EU Consumer Rights

As a business incorporated in Ireland and operating within the European Union, Flout Labs respects and upholds your statutory consumer rights under EU law.

14-day cooling-off period: Under the EU Consumer Rights Directive (Directive 2011/83/EU, as transposed into Irish law), consumers purchasing digital content or services at a distance have a right to withdraw from the contract within 14 days of purchase, without giving any reason.
Waiver for immediate access: When you purchase a software subscription and request immediate access to the service, you acknowledge that you may lose your right of withdrawal once the digital content has been fully provided. We will always inform you of this before completing your purchase.
Defective digital content: If a software product does not conform to what was described or is not fit for purpose, you are entitled to a remedy under EU consumer law, which may include repair, replacement, a price reduction, or a full refund.

Nothing in this policy limits or excludes your statutory rights as a consumer under EU or Irish law.

5. How to Request a Refund

To request a refund, please contact us by email at [email protected] with the following details:

Your full name and the email address associated with your account
The product or service for which you are requesting a refund
Your original purchase or subscription date
The reason for your refund request
Any relevant order or invoice numbers

We aim to acknowledge all refund requests within two business days.

6. Processing Timeline

Once a refund request has been approved, the refund will be processed within 5 to 10 business days. Refunds are issued to the original payment method used at the time of purchase.

Please note that your bank or payment provider may take additional time to reflect the refund in your account. If you have not received your refund after 15 business days, please contact us again and we will investigate.

7. Exceptions

Refunds may not be available in the following circumstances:

Custom work delivered and accepted: Studio deliverables that have been reviewed, accepted, or deployed by the client are final and non-refundable.
Abuse or violation of terms: If your account was suspended or terminated due to a violation of our Terms of Service, you are not entitled to a refund for the current or any prior billing period.
Force majeure: Refunds may be delayed or modified in the event of circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or infrastructure failures.
Third-party purchases: If you purchased a Flout Labs product through a third-party platform (such as an app store), the refund terms of that platform may apply. Please contact the platform directly in such cases.

8. Changes to This Policy

Flout Labs reserves the right to update or modify this refund policy at any time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

If we make material changes that reduce your refund rights, we will provide reasonable notice via email or through our products before the changes take effect. Continued use of our products after such changes constitutes acceptance of the revised policy.

9. Contact

If you have questions about this refund policy or need assistance with a refund, please get in touch:

Email: [email protected]
Entity: Flout Ltd
Location: Galway, Ireland

We are committed to resolving any concerns fairly and in a timely manner.